Setting up iKnow Finance

On your Finance page you will see a yellow bar with a Set Up Now button on the right. When you click the button, a modal will open. To allow you to complete the details, you’ll need to scroll to the bottom of the modal and tick the box indicating that you are authorised to agree to the Services Agreement and Stripe Connected Account Agreement.

Once the box has been ticked, click the Register Account button. The details above will be completed once you have registered your account with Stripe.

If nothing happens when you click the button, it may be because pop ups have been blocked. You should see a notification for this in the address of your browser and clicking this will allow you to open the Stripe window.

Under ‘Type of Business’, as the majority of churches are registered charities, you can select ‘Non-profit’.  Under ‘Business Structure’ select ‘Other/I’m not sure’, then click Continue.

Enter your church name under ‘Legal business name’ and under ‘Companies House Registration Number (CRN)’, enter your charity number.  If your charity number isn’t accepted, when you move to the next page, you can enter 00000000 and Stripe will contact you to verify the details.

The registered business address and Business phone number will be the address and phone number of the church.

Under ‘Industry’, go to Membership Organisations and select Religious Organisations.  The Business Website will be your church website address.

You will also need to enter something into the Product description box, this could simply be the church name, but you can enter more if you wish.

The Business Representative will need to be someone who has ‘significant responsibility for the control and management’ of the church.  This may be the minister, treasurer or administrator, for example.

On the Business Owners page, you can ‘Continue with no owners’.

On the Business Directors page, you can ‘Continue with no directors’.

On the Business Executives page, you should already see the name you entered under Business Representative.  You can add additional representatives, if you wish, or just click ‘Done, continue’.

On the Customer support details page, enter the email address people should use if they have any questions, under Customer support email, and under Bacs Direct Debit display name, enter the name that you want to appear on people’s bank statements when they donate or pay for tickets.  This is limited to 8 characters.  Click Continue.

You may need to provide some proof of address and proof of identity, if Stripe are unable to verify the details entered.

You can do this by clicking the Verify Now button and selecting one of the options given to verify your identity.  You’ll then need to click Next, or Continue to upload, and follow the instructions on screen.

Once you’ve provided the verification, click the Submit button.  Review the details on the review page and, if you’re happy with them, click the Done button.  You will then be returned to iKnow Church.

You’ll then need to click the Set Up Now button again and then click the pencil icon in the Bank Account section. You can then enter the bank account details that payments will be made to and click the Save button and your account details will be verified. If you then come out of the Finance module and go back in, you should see the bar at the top has changed to green. If you ever need to update your details, you can click the Update button.

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