Ticketing
We can access Ticketing under Events, in the menu at the top of the screen.
We will see any Ticketing events that have not yet taken place, on the screen, and we can click on any of them to make changes, check orders, or check and set up check-in’s for the event. If any of these events have had no tickets sold, we are able to click the 3 dots at the top right of the event to delete it.
If we wish to duplicate an event, clicking the 3 dots will give us the Duplicate option, which will duplicate all the details for the event, including Tickets and Delegate Questions. We can, of course, change these in the duplicated event, if we need to.
To see events that have passed, we will need to click the Historical Events tab.
Create a New Event
To create a brand new event, click the New Ticket Event button.
First, we need to name our event and choose the Location it is taking place in. Once these details are entered, click Confirm.
The event will open on the Summary tab, which doesn’t contain much information yet.
Options
We will need to click the Options tab, to start setting up the event.
Here we can enter the details of our event, any terms and conditions, such as, if the event is only open to over 18s, if tickets are non refundable, etc, add the venue details, create our Tickets, add Delegate Questions and Discount Coupons.
Details
In the Details section, we can enter the Event Details and the Terms of the event, which will appear on our ticketing page.
We can then add the start date, finish date, and time for our event. We will also need to select when the ticketing page will go live, and when it will close. This allows us to create events in advance and set them to go live, when we would like to start selling tickets. We will also need to add the event capacity.
Remember, we need to click the green Save button when we are happy with the details we have added.
Venue
In the Venue section, we can let people know where the event is taking place.
Click Venue, in the left hand menu. Any venues we’ve added previously will be available to select, on the right hand side of the screen. If we need to add a new venue, we can click Add Venue, and complete the venue details. We need to ensure that the Venue Capacity is correct, we will not be able to sell more tickets than the Venue Capacity.
Don’t forget to click Save once the venue details have been entered.
Email
Email allows us to create an email that will be sent out, automatically, to anyone who orders a ticket. This can be useful if we need to send any further information, or resources that may be needed for the event.
We simply need to add a Subject line for the email, then, in the Body section, add the content of the email we want people to receive.
Adding Tickets
We can now start to add tickets.
We can add both single and group tickets. Click Single Tickets on the left hand side, then click the Add Ticket button.
First we need to give the ticket a name, for example, adult, child, student, adult early bird, etc. We can then decide how many of this ticket will be available and add a price. We can choose to add a fee, as a fixed amount or a percentage of the ticket price, to cover the card processing fees if we wish. If not then leave this part blank.
We need to choose a start and end date for each ticket. This allows us to have early bird tickets that are only available for a certain time at the start of the ticket sales, for example.
If we wish to add another Single Ticket, we can click the Add Ticket button again. Once we’ve created all our Single Tickets, don’t forget to click the Save button.
Group Tickets
If we would like to add Group Tickets, we need to click Group Tickets, in the left hand menu. A Group Ticket includes a number of Single Tickets, so we need to have these set up first. For example, we can add 2 adult and 3 child tickets, as a Group Ticket, to make a family ticket. The system will count this as 5 ticket sales, to ensure our venue does not go over capacity, allowing us to cater for the correct number of people.
To create a Group Ticket, we need to click, Add Group, then name our Group Ticket, give it a price, and indicate how many of this Group Ticket are available. Then click Configure, and enter the number of each Single Ticket this Group Ticket includes.
Delegate Information
If we want to collect any information, from people ordering tickets, we can add questions by clicking Delegate Information on the left hand side, then clicking, Add Question.
Here, we can add as many questions as we need. We will need to enter these in the order we would like them to appear, on the page.
If we want our question to appear, when people order a ticket, we will need to tick the, Show tick box. This allows us to remove any questions at a later date, or set up questions that we do not want to appear yet.
We should only tick the Email tick box, if we are asking for an email address. The system will then check, that what has been entered for this question, is a valid email address.
If we require every delegate to provide an answer to a particular question, then tick the Required tick box, to ensure the delegate cannot move through the booking process without completing it.
Answer Types
We’re able to set different Answer Types for each question.
Text Box is used for questions requiring a short answer such as a name or email address.
Text Area is used for questions requiring more information, such as medical info, dietary requirements, etc.
Drop Down will allow delegates to select one of a number of set options. For example, if we are running a choice of sessions during our conference, or for questions requiring a Yes or No response. We need to start a new line for each Drop Down option.
Once we are happy with the questions we have entered then we need to click Save on the left hand side.
Discount Coupons
We can add Discount Coupons, by creating a code that anyone can use, to get a certain discount.
If we click Discount Coupons, on the left hand side, then we will see the different options for this.
The boxes explain what each discount can be used for. We need to, simply, type in the discount code we want to use, add any other details required, and click, Add Code. This will appear in a list below, so we can come back to review and deactivate them, when they are no longer needed. Don’t forget, click Save, when we are finished.
Page Editor
We have now completed all the information required, and we can start to design the look of our ticketing page.
To do this, we need to click on the Page Editor tab, at the top of the page.
Here, we can upload a header image, preferably 960px by 250px, and a background image, preferably 1980px by 1080px, to match the branding of our event. We can also change the colours in the dropdowns, so that the other sections of the page match. Once we are happy with the design, we can click, Save Event Theme, at the bottom.
If we think we may use this design in the future, then we can save it as a preset theme, by clicking the Preset Theme button. To apply a Preset Theme to our page, we can select it from the, Choose a Preset Theme, drop down menu.
Sharing the Event
If we go back to the Summary page, by clicking the tab at the top of the page, we will see 2 links, at the bottom left of the screen. These both link to the page where people can order tickets, the short link is great for use on social media. We can also add a link on our website, or an image and link, in the Church Scroller, on our iKnow Dashboard.