Manual Registration
In the Ticketing module, select the relevant event and click the Options tab at the top of the screen.
Manual Registration can be used if we want to take payment for events by cash or cheque. This means we can still add the sale to the system and have the tickets sent via email in the same way those buying online would. We can also use this if we would like people to be able to book in over the phone or if we’re allowing the option of paying on the door and want to reserve a ticket for someone.
When we click Manual Registration on the left hand side a page will open showing the currently available tickets. We can choose Past, Current or Future tickets on the left hand side. Select the number of tickets required, click Confirm Booking and then Proceed.
We will then need to complete any delegate questions for each ticket we are registering. If the order contains multiple tickets, and the contact information is the same for each ticket, we can click the Copy to Remaining Tickets button to avoid completing the same information multiple times.
On the right hand side we need to choose the payment option for this order.
Take Payment will allow you to take payment using a debit or credit card.
Free Order means there will be no charge for the tickets. This could be used when booking in team members to an event.
Payment Taken can be used if payment has been made by cash or cheque.
Payment on Door is used if we want to send a ticket to someone, but they need to pay on the door before they gain entry to the event.
When we have made our selection we need to press Proceed
We will get a message to let us know the order has been processed.
Manual Registration Group
Manual Registration Group allows us to set up a group of people who will be notified, by email, each time a ticket for this event is ordered. Click the Manual Registration Group button, on the left, and search for the person we want to add to the group, then click their name in the list that appears. We can remove people from the Manual Registration Group by clicking the Remove button to the right of their name.
Map Delegates
Map Delegates is used to allows us to record the attendance of people, who have been Checked In, on their profile in the People module. Their attendance will be recorded under the Attendance tab on their profile.
When we click the Map Delegates button, we will see a list of names of all the people that tickets have been ordered for, under Tickets on the left. If iKnow finds people with matching names, already in the system, they will be listed on the right, under People. If a ticket has more than one matching name, all matches will be shown. To confirm a match, and map that delegate, click the tick. If the match is incorrect, or we don’t want to map that particular delegate, click the cross.
If iKnow finds no matches, we will see a search bar which will allow us to search under a different name. For example, if a ticket has been ordered under the name Bob Smith, but we know they are in iKnow as Robert Smith, we can search for the profile and map it.
When we perform the search, we will have 3 options. We can select the person from the list of matches, if there are any. There is the option to Create New Person, or we can select the Do Not Map option.
Selecting a person from the list of matches will map the ticket to the person we select.
Selecting Create New Person will add the person named on the ticket to Pending Adults in the the people module. We can then update the profile with any additional information and Verify it so the person is now in our iKnow database.
Selecting Do Not Map will mean this ticket isn’t mapped to anyone in iKnow.
Contact Delegates
Clicking the Contact Delegates button will give us 2 options, Contact All Delegates or Contact Checked-In Delegates. Clicking either of these options will take us to the Communication Suite where we can send an Email, an SMS or a Letter. We’re also able to download a CSV with the contact information of the relevant people.
Contact All Delegates will allow us to contact everyone who has ordered a ticket, Contact Checked-In Delegates will allow us to contact anyone who has been checked in to the event using the Mobile App.
Who’s Coming?
The Who’s Coming button downloads a CSV to our computer. The CSV will include the details of everyone who has ordered a ticket, including the answers to any of the Delegate Questions that have been answered.