Update Personal Details
If we have an iKnow profile, we are able to update our own personal details, within iKnow, when we log in.
On the Dashboard, we will need to click on the dropdown, at the top right of the page, and click our name. Here we will be able see our personal and contact information, stored against our name, in iKnow.
We can update any of our details, by clearing the box and entering our new information. Remember, that if we change our email address, we will need to use our new email address to login to iKnow. If we are using a custom username, this will remain unchanged
We are also able to upload a photo to our profile, or change an existing one, by clicking the Change Image button. Then click the Upload Image button, and we will be able to select an image from our computer, to use as our profile image. This is especially important if we have children, as the photo will be used to identify us in the Check In module.
Update our Children’s details
If we are a parent, we are able to add our Children’s details, by clicking the Add Child tab, at the top of the page. We will need to add our child’s details, and click the Add Child button, which will then add our child’s profile to Pending Children, until an iKnow administrator verifies the profile. Parent’s will see tabs for each of their children, which they can click on, to update any details or images. We are also able to add details of any one else who is able to check our child in and out, using the Check In system.
Clicking the Children I can Check In/Out tab, will show us all the children we can check in or out, using Check In. We will also see any requests we have had from other parents, to allow us to check their children in and out.
Unavailability
On the right-hand side, we can let our team leaders know of any dates when we will be unavailable for rotas. We need to click the Add Unavailability button, enter a name for the reason for our unavailability. Then enter the start and end dates, and click the Save button. The dates will be displayed in the My Availability section. To delete any availabilities, click the red dustbin to remove the entry.
If we change our availability after we have already been added to a rota, our team leaders will automatically be notified, so that they can adjust the rotas.
Change Password
To change our password, click the blue Change Password button, under Options. We will be prompted to enter our new password, and then to confirm it. The Password Strength bar must turn green, for our new password to be accepted. This can be achieved by ensuring our password contains a minimum of 10 characters, at least one capital letter, and at least one special character. When we have entered our new password twice, and the strength bar has turned green, click Change.
Change Address
To add or change our address, we need to click Set Address. If we are adding our address for the first time, then we can just fill in the address, and click Save. If we want to edit our address, we can click on Edit, fill in the address, and click Save. If there are other people in the household, we will be asked to confirm if they are in the new address. We need to select, by ticking the boxes next to their profile pictures, who is in the new household. then click Save.
Parent ID Cards
If we are a parent, and have an ID card for use with Check In, we can request a replacement for a damaged, or lost card, by clicking the Request New ID Card button. Clicking Request Card, will send a message to an iKnow administrator, who will be able to generate a new card for us.
Rota Reminders
Finally, we can use this section of iKnow to manage our rota reminders. By default, reminders will be sent out three days prior to the event, however, we can set this according to our preference, using the dropdown menu.
When we have finished making our changes, we’ll need to click the green Save button.