Contacting People

iKnow makes it easy for you to contact different groups of people from your database using the iKnow Communication Suite.

In the Communication Suite, you can choose to contact people by email, SMS, or by post.  On the right of the Communication Suite, simply click the option you wish to use.

Selecting ‘Simple Email’ will allow you to create an email and add an attachment, which can be sent out to your contact group.

Selecting ‘Simple SMS’ will allow you to send a text message to the group.  There is a charge for sending SMS, but you will see a notification of how much you are going to be charged just below the message area.

To communicate by post, you will need to use the CSV Export option.  This will create a spreadsheet containing the contact details of the people in the group, which can then be used for mail merging.

In all of the communication options, you can remove people from the contact list by clicking the red ‘x’ next to their name.

There are a number of ways to access the Communication Suite in iKnow.

In the ‘People’ module, select any of the ‘Quick Groups’, ‘Circles’, ‘Teams’, ‘Groups’ or ‘Searches’ on the left hand side.  At the top of the list you will see an orange, ‘Contact This Group’ button, clicking it will take you to the Communication Suite.

In the ‘Teams’ module, if you have access to ‘View People’ in a team you are a member of, you can go to ‘Teams’, click on your team, click ‘People’ and click the ‘Contact Your Team’ button.

In the ‘Groups’ module, if you go to a Group of which you are the leader, or that is in a network of which you are the overseer, you can click the ‘Contact Your Group’ at the top of the ‘My Group’ page, or on the ‘View People’ page.

If people have opted out of being contacted by any of the contact methods in the Communication Suite, they will not appear in the list of contacts for that form of contact.